Do you have any questions? We've collected the most frequent ones, so you don't need to search anything.
Here are some general FAQ applicable to all servers we have.
Q: I can’t install the game, it says “App not installed”. What’s wrong?
A: Mostly this problem happens when you don’t have enough free space
Q: I see “Your account can’t be found in database. Try to clean app data” when I open the game. What’s that?
A: Probably your account has been removed because of a long period of inactivity. You can simply reinstall the game, or clean up the app data in your device settings.
Q: My game stucked at “Download Content” or “Connecting to Server”
Try to wait a little bit, we may have some technical problems we are already working on. If it still doesn’t work try to switch to another internet connection. Still nothing? Contact us.
Q: How to use in-game commands?
A: You can type
/helpin the chat (you should join any clan to open the chat) to see what commands are available and how to use them.Q: Some players have gradient nicknames. Can I have it too?
A: No. Gradient nicknames are only for early access players who are playing on our servers for a long time. We don’t have any plans to give such nicknames anymore.
While questions listed above are the most frequent, probably you have some game-specific question. If so, please visit server-specific FAQs: